AI in multifamily has traditionally lived in the back office, with reports, dashboards and spreadsheets that tell you what already happened. Useful, but limited.
The real power of AI isn’t just better reporting. It’s improving the community experience: how residents communicate, how teams respond and how quickly problems get resolved. That’s where Ask Stella fits in.
Residents don’t care which system their request lives in—they just want clarity and a timely response.
Ask Stella connects data across your PMS, service requests and operational systems, so teams can ask simple questions like:
Which requests haven’t been acknowledged yet?
Where are response times slipping this week?
Which communities are generating the most follow-ups?
Instead of digging through inboxes or portals, Stella surfaces the answers instantly, helping teams communicate faster and more consistently without adding another tool to manage.
Most service issues don’t start as emergencies—they become emergencies when patterns go unnoticed.
With Ask Stella, teams can quickly see:
Repeat work orders by unit or issue type
Backlogs forming before they impact resident satisfaction
Properties where maintenance delays correlate with complaints
By turning operational data into plain-English insight, Ask Stella helps teams shift from reactive fixes to proactive care.
Feedback is everywhere—reviews, surveys, emails, service notes—but it’s rarely viewed together.
Ask Stella helps teams ask questions like:
What are residents frustrated about most right now?
Which issues show up most often before non-renewals?
Are recent complaints tied to staffing, maintenance, or response time?
Instead of skimming comments or exporting reports, teams get clear, connected insight they can act on.
Community experience isn’t subjective; it shows up in renewals, reviews, service response times and retention. The challenge is that this data lives across too many systems.
Ask Stella brings it together and makes it usable so that leaders can understand not just what is happening, but why, without dashboards or manual reporting.
Ask Stella isn’t here to replace human connection—it’s here to support it.
By removing the friction of finding answers, Stella gives teams more time to respond with empathy, solve problems faster and create communities residents actually want to stay part of.
Reporting was just the beginning. The future of AI in multifamily is experience-driven—and Ask Stella is already there.
Book your demo to check it out for yourself today.
