Company Profile: Lindy Communities

• 8,156 units
• 45 communities
• 16 cities

The Challenge

For years, Lindy Communities wrestled with reporting limitations that slowed decision-making and burdened internal teams. Their property management software held all the necessary data, but getting the insights to make accurate business decisions was a different story. Reports were either nonexistent or difficult to extract, and efforts to build custom reporting through consultants or BI platforms were slow, expensive, and often incomplete.

The process became so inefficient that leadership resorted to manually assembling reports in Excel, coordinating between operations, IT, and even outsourced accounting teams. What should have been strategic, high-value work became a time-consuming exercise in data wrangling.

Before Stella, Lindy’s biggest reporting frustrations included:

• No easy access to replacement rent data from the property management software, making real-time pricing and renewal decisions difficult
• Delayed or inaccurate reporting due to the limitations of PMS canned reports
• Steep costs and long timelines for BI tool customization or consulting support
• Manual reporting processes that demanded time from multiple departments
• Outsourced accounting teams that struggled to deliver anything actionable

The Solution

When Stella stepped in, the transformation was immediate. Lindy was able to automate complex reporting tasks and get visibility into areas of the business that had been hidden or too labor-intensive to analyze.

One of the first breakthroughs came with replacement rent reporting. What once required hours of Excel manipulation across multiple teams was now delivered as a polished, automated monthly report.

Replacement Rent Reporting with Stella:

• Automatically delivered monthly reports showing rent trade-outs
• Empowered leadership to make informed decisions around renewals and renovations
• Introduced amenity-level tracking to reveal the drivers behind rent changes
• Replaced manual workflows, freeing up valuable time across departments

Another key improvement came in Accounts Receivable. Lindy needed visibility into residents who were cleared to move in but hadn’t done so – creating gaps in rent flow and operational confusion. Stella delivered a custom report to surface these residents daily.

AR Outstanding Move-In Report with Stella:

• Identified residents whose checklists were complete but hadn’t moved in
• Enabled daily follow-ups and held teams accountable
• Cut down on unnecessary emails and confusion between teams
• Ensured smoother resident onboarding and helped move-ins stay on track

Organizational Impact

Stella’s reporting didn’t just create efficiencies; it sparked cultural change across Lindy’s operations. Reports that used to be dreaded are now embraced. Data is no longer something to hunt down – it’s delivered proactively, ready for action.

Here’s what changed inside Lindy’s organization:

• Report delivery time dropped dramatically, turning multi-day efforts into automated outputs
• Executives gained time back with their COO alone saving 24+ hours annually on reporting tasks
• Teams across the organization adopted Stella, making it a trusted daily resource
  
• New report requests are actively coming in, including for renewals, move-outs, and AR scores

Return on Investment

For Lindy, the ROI was immediate and measurable. Just one Stella report – like replacement rent analysis – helped optimize pricing strategy and ROI on renovations. But the benefits didn’t stop there.

The broader gains include:

• Strategic clarity on pricing, amenity ROI, and resident behavior
• Leadership leverage as time previously spent pulling reports is now redirected to growth initiatives
• Operational consistency, especially in move-ins and AR processes
• Better resident experiences, thanks to fewer delays and clearer internal communication

What Lindy Says

“I actually asked if I could invest in the company. That’s how much I believe in the product.”
— Stephen Furtek, CFO, Lindy Communities

Stephen now calls Stella a must-have solution for operators struggling with incomplete, manual, or hard-to-access reporting.

The Takeaway

Stella didn’t just streamline reporting for Lindy; it unlocked a new way of working. By removing friction, surfacing insights, and automating delivery, Stella gave Lindy the tools to act faster, price smarter, and lead with confidence.

If your team is still buried in spreadsheets or guessing at what the data says, it’s time to ask Stella for a hand.

Book your personalized demo today to see how Stella can transform your reporting today.