Last updated at 2025-01-20

Welcome to AskStella. Please read these Terms of Service (“Terms”) and our Privacy Policy carefully because they govern your use of all of our Services.

1. Agreement To Terms. By using the AskStella (“Stella”) services (“Services”), you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, you may not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING TO RESOLVE ANY DISPUTE BETWEEN YOU AND STELLA THROUGH
BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AS DETAILED BELOW.

2. Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy at askstella.com/privacy

3. Changes To Terms Of Service. We may update the Terms from time to time, and if we do, we’ll let you know either by posting the updated Terms on the Site or through other communications. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. We may change or add features to the Services at any time.

4. Your Account (“Account”).

a. Registration and Your Information. If you want to use certain features of the Services you’ll have to create an Account. You can do this via the Stella website (“Site”).

b. Accuracy of Account Information. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. Anyone with access to your Account will be considered to be users authorized by you and their use of the Services will be considered to be authorized by you.

c. User Credentials. Each set of user credentials may only be used by one (1) person – a single set of user credentials shared by multiple people is not permitted. You may create separate user credentials for as many people as are permitted under the applicable Subscription.

5. What We Own and License to You.

a. Ownership of Services. Stella and its licensors exclusively own all right, title and interest in and to the Services and the content contained therein (“Content”), including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or content.

b. License to Content. Subject to your compliance with these Terms, Stella grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, download, view, copy, display and print Content solely in connection with your permitted use of the Services.

6. Subscriptions. Stella requires a subscription (“Subscription”) to use the Services.

a. General. We may ask you to supply additional information, including but not limited to financial information and corporate information in order to perform the Services.

b. Subscription Fees. If you purchase a Subscription, you will be charged the subscription fee at the (“Subscription Fee”) beginning of your Subscription and each period thereafter (such period will depend on the Subscription), at the then-current Subscription Fee. If you purchase a Subscription, we (or our third-party payment processor) will automatically charge you at the beginning of the next applicable period of your Subscription during the term. By agreeing to this Agreement and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription. Prices for the Services, including but not limited to monthly Subscription fees to the services, are subject to change upon thirty (30) days’ notice from us before the end of your Subscription period.

7. Your Data (“Data”).

a. Rights in Your Data.

1 Services Data. You own your Data. We will not access your Data for any purpose other than in connection with the provision of Services. For additional information on how we use and store your Data, please refer to our Privacy Policy.

b. Responsibility for Your Data. You are solely responsible for all of Your Data. You represent and warrant that

1 you have received all appropriate rights, consents, permissions, waivers and notices required for you to be able to provide Your Data to the Company, in compliance with all applicable laws and
contractual requirements; and

2 neither Your Data, nor your use and provision of Your Data to be made available through the Services, nor any use of Your Data by Stella on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the
violation of any applicable law or regulation.

c. Removal of Your Data. You can remove Your Data by specifically deleting it from the Services. We are not responsible or liable for the removal or deletion of any of Your Data, except as otherwise provided in the Privacy Policy.

8. General Prohibitions and Stella’s Enforcement Rights. You agree that you shall not:

a. Post, upload, publish, submit or transmit any Data that:

1. infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;

2. violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;

3. is fraudulent, false, misleading or deceptive;

4. is defamatory, obscene, pornographic, vulgar or offensive;

5. promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;

6. is violent or threatening or promotes violence or actions that are threatening to any person or entity; or

7. promotes illegal or harmful activities or substances;

b. Use, display, mirror or frame the Services or any individual element within the Services, Stella’s name, any Stella trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Stella’s express written consent;

c. Access, tamper with, or use non-public areas of the Services, Stella’s computer systems, or the technical delivery systems of Stella’s providers;

d. Attempt to probe, scan or test the vulnerability of any Stella system or network or breach any security or authentication measures;

e. Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Stella or any of Stella’s providers or any other third party (including another user) to protect the Services or Content;

f. Attempt to access or search the Services download content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Stella or other generally available third-party web browsers;

g. Use or launch any automated system, including, “robots,” “spiders,” or “offline readers,” that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser;

h. Use the Services in any manner that damages, disables, overburdens, or impairs any of our Services, attempt to gain unauthorized access to the Services, access the Services other than through our interface, or use the Services for any purpose or in any manner that is unlawful or prohibited by these Terms;

i. Use any meta tags or other hidden text or metadata utilizing a Stella trademark, logo URL or product name without Stella’s express written consent;

j. Use the Services or content, or any portion thereof, for the benefit of any third party or in any manner not permitted by these Terms;

k. Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;

l. Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;

m. Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

n. Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;

o. Impersonate or misrepresent your affiliation with any person or entity;

p. Violate any applicable law or regulation; or

q. Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services, Content, or Your Data, or to review or edit any of Content or Your Data, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content or Your Data, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content or Your Data to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

9. Links to Third Party Websites or Resources. The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

10. Term and Termination.

a. Term. Unless earlier terminated in accordance with this section, you may, subject to these Terms, including without limitation your payment of the applicable subscription fees, use the Services only during the purchased subscription term.

b. Renewal. Unless your subscription is terminated in accordance with these Terms (a) your subscription will renew for a subscription term equivalent in length to the then-expiring subscription term; and (b) the subscription fees applicable to any subsequent subscription term shall be our standard subscription fees for the applicable Services at the time of such renewal.

c. Cancellation. Either Party may elect to terminate your Subscription at the end of Your then-current subscription term by providing notice no less than thirty (30) days prior to the end of such subscription term. THE SUBSCRIPTION TERM WILL AUTOMATICALLY RENEW FOR THE SAME SUBSCRIPTION TERM UNLESS YOU PROVIDE US WITH NOTICE THAT YOU INTEND NOT TO RENEW YOUR SUBSCRIPTION AT LEAST 30 DAYS PRIOR TO THE END OF YOUR SUBSCRIPTION TERM.

d. Mutual Termination for Cause. A Party may terminate the subscription for cause (a) upon written notice to the other Party of a material breach of the Terms by the other Party if such breach remains uncured after thirty (30) days from the date of receipt of such notice; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency,  receivership, liquidation or assignment for the benefit of creditors. However, we may immediately terminate this Agreement for cause without notice if you violate the Privacy Policy. You must pay any unpaid fees covering the remainder of the subscription term if we terminate this Agreement for your material breach in accordance with this Section. In no event will our termination for cause relieve you of your obligation to pay any fees payable to us for the period prior to termination.

e. Payment Upon Termination. If you terminate your subscription prior to the end of your then-effective Subscription term, or if we terminate or cancel your Subscription, in addition to any other amounts you may owe us, you must immediately pay any and all unpaid Subscription fees associated with the remainder of such subscription term.

f. Upon any termination, discontinuation or cancellation of your subscription, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

11. Warranty Disclaimers. THE SERVICES, CONTENT, AND YOUR DATA (AS YOUR DATA IS PRESENTED ON THE SERVICES) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

12. Indemnity. You will indemnify and hold harmless Stella, its officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, (ii) Your Data, or (iii) your violation of these Terms.

13. Limitation of Liability.

a. NEITHER STELLA NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES, CONTENT, OR YOUR DATA WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, CONTENT, OR YOUR DATA, WHETHER BASED ON WARRANTY,  CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT STELLA OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

b. IN NO EVENT WILL STELLA’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, CONTENT, OR YOUR DATA EXCEED THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO STELLA FOR USE OF THE SERVICES, CONTENT, OR YOUR DATA.

c. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN STELLA AND YOU.

16. Governing Law. These Terms and any action related thereto will be governed by the laws of the State of California, without regard to its conflict of laws provisions.

17. General Terms.

a. Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Stella and you regarding the services, and your data, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Stella and you regarding the services, and your data. You may not assign or transfer these Terms, by operation of law or otherwise, without Stella’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Stella may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

b. Arbitration. ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THESE TERMS TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION IN SAN DIEGO, CALIFORNIA BEFORE ARBITRATOR(S). THE ARBITRATION SHALL BE ADMINISTERED BY JAMS PURSUANT TO ITS COMPREHENSIVE ARBITRATION RULES AND PROCEDURES THEN IN EFFECT AND IN ACCORDANCE WITH THE EXPEDITED PROCEDURES IN THOSE RULES OR PURSUANT TO JAMS’ STREAMLINED ARBITRATION RULES AND PROCEDURES. JUDGMENT ON THE AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS CLAUSE SHALL NOT PRECLUDE PARTIES FROM SEEKING PROVISIONAL REMEDIES IN AID OF ARBITRATION FROM A COURT OF APPROPRIATE JURISDICTION.

c. Notices. Any notices or other communications provided by Stella under these Terms, including those regarding modifications to these Terms, will be given:

1. via email; or

2. by posting to the Services.

For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. YOU AGREE TO RECEIVE NOTICES FROM STELLA BY THE METHODS DESCRIBED IN THIS PARAGRAPH.

d. Waiver of Rights. Stella’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Stella. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.